This Website uses cookies. “Cookies” are small text files that are placed on your computer or mobile device by the Website and automatically collect some information that you do not provide directly.
We use them in order (i) to make the Website work, or work more efficiently and be more user friendly, and (ii) to obtain data for statistical purposes on the use of the Website (e.g. to find out what pages are visited and how often). If you use our Website, whether as a registered user or not, we may use cookies also to enhance your experience on the Website and to provide certain services that require the identification of the user’s path through the navigation pages.
For more information about our use of Cookies, pixel tags, flash cookies, and similar technologies, and your choices regarding the use of Cookies, please read our Cookie Policy.
This section clarifies what information we may collect when you contact us and/or you request to receive our commercial communications, and how we process such information.
1. Contact Us
We may receive your personal data (mainly, your name and contact information) when you contact us for a specific reason, such has for technical assistance regarding navigation or the use of the online store. In this case, your personal data will be used by our staff in the Gai Mattiolo department that is relevant to your request exclusively to manage your request and may be disclosed to our service providers, if necessary to manage your request and depending on its subject.
We may contact you for the above purposes by telephone call, email, postal mail, SMS or other means as appropriate.
2. Sign Up For Our Marketing Communications
Source of Personal Data
When you subscribe on the Website(s), or at our stores, to receive Gai Mattiolo announcements and communications by e-mail you will provide us with your contact and identification details. The set of personal data is required in order to receive our communications. You can also choose to receive such marketing communications from us when you create an account in the ‘my account’ area of the Website.
Please ensure that your data is accurate and, in case of any change to the personal data that you have provided us, please timely write to Gai Mattiolo or amend your information online, if you are also registered at ‘my account’, to enable us to keep your personal data updated.
How We Use Personal Data
Your personal data will be stored and used, primarily through automated processing, to keep you informed by e-mail about us and our products, services, promotions, as well as charity and cultural initiatives and/or social events organized or sponsored by Gai Mattiolo.
How We Share Personal Data
Your personal data will be processed by our authorized staff, mainly in the marketing, relational marketing, information system and security departments. This may include persons within Gai Mattiolo affiliates engaged to operate with these marketing communications.
We will not share your personal data with third parties for direct marketing purposes or sell your information. However, we may need to share your contact and identification details within the Gai Mattiolo and with our service providers (e.g. technical service providers) acting as our data processors, or with other third parties (e.g. select third party service providers that assist Gai Mattiolo in providing an optimal customer experience or partners of initiatives and/or events sponsored by Gai Mattiolo, and their technical service providers, such as organizations providing mailing services).
How You Can Opt-Out From Receiving Our Marketing Communications
At any time, you can tell us that you do not want us to use your details for the purposes of marketing, by writing to us (see contact details).
You can also opt-out from all future communications from us and withdraw your consent to receive electronic communications from us by using the unsubscribe link from any of our email communications. If you have created an account on the Website, you will still be able to use it even if you unsubscribe.
If you have questions, comments, complaints or requests regarding this Privacy Policy or our privacy practices please send an e-mail to We will promptly acknowledge and investigate any concerns you may have about the way we manage your personal data.
The legislation (including article 7 of the Italian Data Protection Code) protects your rights: you are entitled to ask us if we hold your data, what details of yours we hold, where we have collected them, how and why we hold or process them, to whom we have disclosed or may disclose them and details of the controller and/or of its processors. If you are able to establish that your data is not accurate, complete and up-to-date, Gai Mattiolo must take reasonable steps to correct the data. You are also entitled to ask us to delete, anonymize or block the processing of your data in case of unlawful processing and, under certain legitimate circumstances (e.g. for relational marketing activities), you can also ask to stop processing your data, including opting out, free of charge, from any of our targeting activities if you ever opted-in.
If you have subscribed or agreed to receive our marketing communications you can opt-out at any time, free of charge, requesting the deletion of your data from the mailing list by emailing us.


Cookies and Other Technology Policy

1.    What is a cookie?

 Cookies are text files containing small amounts of information that a user’s device (computer, tablet or mobile) downloads when it visits a website. They allow the site to “remember” your computer, but not specifically who is using it, and improve your user experience. By associating the identification numbers in the cookies with other customer information when, for example, you log-in to the site, then we know that the cookie information relates to you 

2.    What is the scope of Cookies?

Cookies are used generally for different purposes, such as letting the user navigate between pages efficiently, implementing the user’s preferences and generally improving their browsing experience, by customizing the website according to their navigation and user profile. They can also help ensure that the adverts that the user sees online are more relevant to them and their interests. 

3.    What cookies do we use?

We use: 

A)   Session cookies, which only last for the duration of a browsing session. They are usually used to facilitate the access to the services on our website, to authenticate you when you are a registered member, and to remember what a user has put in their shopping basket, and

B)   Persistent cookies, which last for more than one visit. They are used to remember a user’s preferences and actions within the website. In this case, when a user returns to our website, or visits sites that use the same cookies, the site reads the cookies and identifies the user’s browser.

Among these cookies it is possible to refer to:

C)   First party cookies, which are supplied by the website you are visiting, i.e. and can be read only by such site. First party cookies can be either session or permanent cookies.

D)   Third party cookies, which are meant to collect data on an anonymous way, for example analytics information, including browsing statistics. Other third party cookies are meant to track our visitors’ response to our online promotional activities. This technology uses information about your visits to our website and third parties’ sites on which we advertise, to deliver relevant advertisements. We also use this to learn which banner adverts bring users to our website.

Also third party cookies can be either session or permanent cookies.

4.    Categories of Cookies on site 

The type of cookie used on our website can fall under one of the categories below.


A – Technical Cookies

Based on the Guidelines of the Italian Data Protection Authority (Garante) on simplification of procedure to release the data protection notice and to collect the consent for cookies (dated 8 May 2014) technical cookies include navigation or session cookies, cookies analytics and functionality cookies.

We do not need to seek your consent to use these cookies.

A.1: Navigation or Session Cookies

These cookies are strictly necessary session cookies essential to enable you to move around the website and use its essential features, such as accessing secure areas of the website. These cookies include session authentication cookies. Without these cookies, necessary services such as shopping baskets or e-billing cannot be provided.

We are able to identify you as being logged in to and to ensure that you are able to access the appropriate features on our site.

If you choose to disable these cookies, you will be unable to use our site for ordering our products, but only for browsing.

 We also use a cookie to track that you have been informed of our use of profiling cookies and consented (if so) to it.

A.2: Analytics

These cookies are also known as performance cookies and collect information about how you use our website, so that we can improve the quality of our site and services.  Some examples include which pages you visit most often, whether you get error messages from web pages. Performance cookies allow us to implement these choices and optimise the way our site works. All the information that these cookies collect is aggregated and therefore they do not collect personal identification information. 

These types of cookies may be first party or third party.

These cookies include analytics that allow us to obtain statistics about website access and browsing, monitor which website our users arrive from, help us improve the site by measuring usage information and any errors which occur during our users browsing experience, as well as the effectiveness of advertising campaigns, using aggregated information.

A.3: Functionality Cookies

 Functionality cookies allow the website to remember your online settings (such as your user name, language or location) and provide enhanced, more personalised features. 

These cookies can also be used to remember changes you made to text size, fonts and other parts of web page that you can customize. They may also be used to provide services you have asked for or to prevent you from receiving services you have already refused. 

These types of cookies may be first party or third party. Presently we only use first party cookies, and can be session or permanent.

When you choose functionalities and services, you agree to our use of the related functionality cookie.


B – Profiling Cookies

These cookies, that include advertising and targeting cookies,  are used by Gucci, our advertising providers and/or third parties to offer you a customised browsing experience by delivering you advertisements that are relevant to you and your interests on third party websites. Cookies are used to identify your preferences and analyse your online interactions and transactions with us. This information is exclusively for the benefit of Gucci and will not be shared with any third party, except with Gucci service providers for the purpose of processing it on our behalf.

Under certain circumstances, especially if you are logged-in on your account, we may combine data collected through the cookies with your personal data for the purposes set out above, unless you have explicitly refused to be the subject of such  processing and you have opted out from these type of cookies.  We invite you to read our privacy policy for full details of how we can process your personal data under such circumstances.

Among many types of advertising or targeting cookies, we may use Flash Cookies and Pixel Tags:

  • Flash Cookies: We may also use local shared objects, known as Flash cookies, to store your preferences. The amount and type of information collected through Flash cookies and how they work is different from browser cookies. Please be aware that the browser’s tools to manage cookies will not remove Flash cookies.

To disable flash cookies, please use the setting tool provided by Flashplayer:

  • Pixel Tags: If you agreed to being tracked and/or profiled, we may use other tracking technologies (e.g. web beacons, clear gifs) in the communications we send to you. The purpose of these may be to learn about whether you have read or opened the email, whether you have interacted with any link, e.g. by clicking on it, and if so which ones. This information may be combined with other information we have gathered about you, to help us deliver more interesting communications to you, based on your browsing experience and shopping.

You can read more about the cookie policy of the third party partners whose profiling cookies are used on our site by clicking here. 

We need your consent to use profiling cookies. At any time you can manage your preferences for advertising or targeting cookies through your browser settings as per section 6 below, or by enabling/disable all third party cookies as per section 7 below.


5.    Information Sharing

We do not share information collected through the use of cookies and pixel tags with any third party, except with other companies within Kering Group of Companies, our advertising agencies/providers and our IT service providers (e.g. hosting providers), exclusively for the purposes set out above.


6.    How to Manage Your Cookie Preferences

At any time, you have the option to accept or decline the use of cookies/pixel tags by changing your browser application settings.

Most browser applications automatically accept cookies but you can set it to receive an alert each time an operator tries to send you cookies/pixel tags, and/or prevent it from accepting them. On most browsers, the “Help” portion of the toolbar will tell you how to prevent it from accepting cookies, how to have it notify you when you receive cookies/pixel tags, or how to disable cookies/pixel tags altogether.

Below are pages describing these settings in more detail for each browser:

•       Chrome 

•       Firefox  

•       Internet Explorer 7 en 8 

•       Internet Explorer 9 

•       Safari 

•       Opera 

If you use multiple browsers (e.g. Internet Explorer, Google Chrome, Firefox, etc) you must repeat this procedure with each one, and if you connect to the web from multiple devices (e.g. from work and at home), then you will need to set your preferences on each browser on each device.

Please note that if you disable completely cookies from the browser, then it is possible that some parts of our website will not function properly such as the normal surfing of the site, the purchase activity, and finally you may also lose any personalized activity such the advertising you receive when you visit this website will not be tailored to your interests. 


7.    How to disable third party cookies and advertising or targeting cookies from

You may learn how to disable third party cookies and advertising or targeting cookies on your computer by checking


8.    How to contact us

If you want to know more about cookies, have any question or want to send us suggestions, please contact us.